When printing documents, it is important that the correct paper type, colour, and size is selected in both the computer and the printer, otherwise the printer will hold the document until the appropriate paper is selected.
To help narrow down what could be causing the printer to get mismatched paper configuration, answer the questions below.
- Does everyone get this error message when they try to print?
- Does a specific user get this error message?
- Are all of the pages getting printed get this error message?
- Does one specific file or type of file (PDFs, Word documents, web pages, etc.) get this error message?
One of the easiest troubleshooting steps done is to pull the paper tray out and push it back it. When this happens, the printer will have a prompt on the screen to confirm the paper type. Select the correct one, according to the paper that is installed in the printer.
The paper type, colour, and size can also be changed in the settings for the printer.
- Open Control Panel by clicking on the Start Menu button and typing "Control Panel".
- Click on "View devices and printers" under "Hardware and Sound".
- Under "Printers", right click on the appropriate printer and click "Print Properties".
- A new window will open and have all of the preferences for the printer.
Under "Paper", make sure the appropriate paper is selected (in this case, Letter, White, Printer default". Click the arrow pointing down to select a different type of paper, if the paper type is not what is shown in this window.
- Click "OK" once the changes have been made and try printing.
If it's just one document, save it as a PDF or a Word doc. Different files have different formatting and it may be that one specific document/file type has to be printed on a different type of paper.
Different programs have different ways of printing, but make sure that the "printer" is set to "Microsoft Print to PDF" or "Save as PDF". Below is an example in Chrome on how to save as a PDF.
- Right-click on the web page that needs to be printed and click "Print".
- A new window will open. Click "Save as PDF". Click "Save".
- Choose the location to save the PDF to.
- Open the PDF and try printing.
Open a ticket if the printer still has the "held for resources" error messages.