One or more clinic computer user(s) find general slowness of internet. Wants to report it and provide information for Tier 1 or Tier 2 to investigate.
- Go to www.speedtest.net and perform 3-4 consecutive tests. Collect results
- Ask other users if they have similar issue. If necessary test above on other machines
- How many end users with laptops and how many end users with desktops are on the network
- Submit ticket with above information