If scanning fails to work:
- Restart the Xerox printer, try to scan
- Verify the user is using the proper template on the Xerox and has access to the shared folder. If necessary, add access and retest.
- Empty the scans folder. When scanning stops to work delete those files in C:\Scans. Try to scan then. If it still won't scan, restart computer and try to scan.
- If you restarted the computer and the printer and scanning still does not work please submit IT Ticket for Tier 2 Support. While you wait for reply on your ticket, you can scan by email or scan to usb stick that can be plugged into the front usb port of the printer.