Xerox 3635 / 3655 or other printers have paper jam. For other printer models please consult your user manual.
- Xerox 3635: follow the instructions on the display and remove all the documents from the document feeder and document glass as instructed.
- Per Xerox user manual: the metallic surfaces in the fuser area are hot. Please use caution when removing paper jams from this area and avoid touching any metallic surfaces.
- If you have to manually push the paper in, then you should not have to do this. The Feed and Pickup rollers will need cleaning. For this please place Xerox service call.
- If the jam occurs frequently at the top feeder, the top ADF (auto document feeder) should be replaced by opening Xerox ticket. IT will then place service call. According to Xerox that feeder should be replaced every 50,000 pages to ensure optimal efficiency.